Refund Policy

Last updated: 12-11-2025

At Hodgins Bookkeeping, all services are provided on a month-to-month basis. Because bookkeeping involves time, labour, and work completed throughout the month, the following refund terms apply.

1. Monthly Bookkeeping Services

Once a billing period has started, payments are non-refundable, even if:

• you choose to stop service before the end of the month

• you do not provide documents on time

• your workload is smaller than expected

Work for the period begins as soon as your month starts, and time is allocated in advance, so refunds cannot be issued for partially completed months.

2. Catch-Up Bookkeeping (One-Time or Multi-Month Cleanup)

Payments for catch-up or historical bookkeeping are non-refundable because:

• work may begin immediately upon intake

• time and resources are reserved specifically for your project

• results depend on the accuracy and completeness of documents provided

If additional months or extra work are needed beyond the original estimate, you will be notified before charges are added.

3. Cancellation Policy

All recurring services require a minimum of 30 days’ notice to cancel.

This allows enough time to:

• wrap up your final month properly

• prepare your last set of financial reports

• close your books cleanly

Your cancellation becomes effective at the end of the 30-day notice period.

4. Failure to Provide Documents

If required documents are not provided during a billing period, no refund or credit is issued.
We will complete as much of the work as possible with what was provided.

5. Billing Errors

If you believe you were billed incorrectly, please contact us at info@hodginsbookkeeping.ca within 7 days.
Verified billing errors will be corrected promptly.

6. Contact

For questions about this Refund Policy, contact:

📧 info@hodginsbookkeeping.ca